Dog Pack Collars

FAQ & Contact

FAQ's:

  • How do I know what size my dog will be?

To measure your dogs neck. Place a piece of string around your dogs neck and then put it up to a ruler. Or measure with a ruler where there current collar is adjusted to. 

Collar Size chart:

Small: 8” – 14” adjustable (5/8th inch wide)

Medium: 15” - 22” adjustable (1 inch wide)

Large: 18” - 28 ½” adjustable (1 inch wide)

 

  • How adjustable are the collars? 

All our collars are VERY adjustable! The size range for each collar fits a wide rang of dogs. For example a medium collar fits down to 15 inches which is more like a small collar. But it also adjusts to 22 inch which is the size for a large dog. We have even had lab puppies fit into our medium collars!

 

  • Do you have other colors of name tags other than copper?

No, we only have copper name tags 

 

  • Can you make other shapes for name tags? 

No, we only have octagon, square, oval, and heart shapes. 

 

  • Do you have metal buckles? 

Yes we do, please send us a message! 

 

  • How strong are your collars? 

All our collars are made with 600 lb. tensile strength, water proof, and mold resistant nylon webbing. The fabric that wraps the webbing is locally sourced designer cotton fabric. The collars are double stitched and box stitched for an extra hold. 

 

  • Will I receive an email when my order has shipped. 

Yes, if you do not receive an email within 24 hrs. of placing your order please contact us. 

 

  • Will I receive tracking information when my item has shipped? 

Yes, a tracking number will be sent to you via email when your order has shipped.

 

  • What is your processing time?

All our products are made to order. Our processing time is 3-5 days. 

 

  • Do you accept rush orders? 

Yes! We are happy to accept rush orders. Please message us with all the necessary information for us to start your order right away. We reserve the right to refuse any rush order that we do not feel we can accurately fill or if we have too high of a demand at the time. 

 

  • Do you have sales or discount codes? 

All our products are handmade with lots of love and care. We value our products and hope you do too! We do not host any sales.

Discount codes are given to the Dog Pack Community through our Newsletter, at fairs and events, and through our rewards program!

 

  • Return Policy

Due to the unique nature of our handmade items we do not accept returns or issue refunds. All sales are final. 

In the unlikely event that you receive a defected item please contact us via email within 48 hrs. of receiving your order. 

 

  • Shipping Information: 

All our products are shipped through USPS. We do not add any hidden fees or any funny business like that!

We are happy to offer rush orders. Please message us with all the necessary information so we can start your order right away. 

 

  • Rewards Program: 

To earn rewards with all your purchases sign up for our Paws for Pals rewards program! Sign up on the rewards program page or contact us saying you would like to join!  

 

Have a question or custom order? Contact us! 


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